Archives: Reviews

“My heating system had a complicating intermittent problem, but Southeastern Cooling Service Technician, James Beynon, got it working. He also explained everything he was doing. He was polite, courteous, respectful and very professional. I believe James is a man of integrity that knows his job.”

– David B.

“Tech came in with a great personality and explained everything in a manner where I understood what he was doing. I was very pleased with the service and will be referring them to all my friends and family.”

– Peggy T.

“I am so extremely grateful and satisfied with what Jason and Billy did with my gas logs. After being installed for years and never working, I called at 3 in the afternoon. They were at my house at 8 in the morning and got them working. When I ran out of gas, they were here in 2 hours and got the tank changed out for me. The icing on the cake? When I got home later that night, Billy called me and talked me through getting the pilot light relit! At 8pm! Way after his day was finished, he made sure I was good. This has been the best experience. I cannot tell you how happy I am. I will forever use Southeastern Cooling with Billy and Jason.”

– Ann B.

“Excellent experience with Southeastern Cooling Service Technician J. Beynon. He was very knowledgeable and willing to explain everything thoroughly. I would 100% recommend Southeastern Cooling. Great business with great people! They treat you right!”

– Stephen T.

“Very much pleased with Southeastern Cooling installation of our gas logs! Always called right before getting her. Very prompt and knowledgeable of the device they were providing. Before they left they explained and showed me how the gas logs worked. Then they insisted on cleaning up before they left. We will definitely use them again and I highly recommend them to others. Only been here 2 years but the best service we have received since moving here. Thank you!”

– Charlotte H.

“He arrived on time, quickly diagnosed the problem, explained the issue with great technical skills and made the repair in no time. He was polite, courteous, decent, respectful and very professional. He actually knows what he's doing. The only thing hotter than my logs is the southeastern cooling service tech! Highly recommended Mr. Billy Herring, another satisfied customer here. Thank you so much for your good service. God bless”

– Pseudonym R.

“Extremely pleased with the new gas log set installed. Billy Herring was great, very polite and professional.
Everything about the experience was great. Incredibly knowledgeable and great at his job. I recommend this company to everyone I know. Great experience all around.
They arrived at the time they said they would. They respected our home and cleaned up thoroughly after the work was done. Then they took the time to explain all that was done and how it all worked. We are very satisfied! Highly recommended.
We will definitely use Southeastern Cooling and Billy Herring again.”

– Cheryl O.

“Great service and quality!!! Technicians very technically competent! Wish all service related businesses showed this level of professionalism and follow through!”

– Brent H.

“The service was great in all respects, including the initial call and the actual service. My gas fireplace, which never worked since I owned the home, was finally fixed. Billy Herring went above and beyond in repairing the gas fireplace. I now have a company I can count on to handle HVAC, gas, and other repairs.”

– Michael H.

“James Beynon was smart and professional in repairing our HVAC today. He went straight to work and found our problem. We appreciate his good work.”

– Denise O.

“The inside blower stopped working called Southeastern because they installed the unit. The service tech by the name of James B came by and was very professional and took care of the problem. I’m very pleased with everything.”

– mickey m.

“James Beynon did a great job servicing our AC unit and replacing a part that was starting to show signs of failing. Thanks for the preventative maintenance and peace of mind.”

– Chris T.

“Mr. Jane's Beynon didn't a great job with my AC. I received a text and immediately received a call from him letting me know he was en route and how far away he was. He took his time and explained what he was going to check and so on. Mr. James was easy to talk to and very respectful. I'd recommend him personally to anyone.”

– Catina T.

“Once again a great service technician, Mr. Chris Law, came out to my home today. My heating and cooling system suffered from a unique problem earlier this summer. There was one special device that was required to be replaced in order to bring my unit back to full 100% efficiency and Chris was the technician that came out to replace it today. As is normal for Chris, he was very professional, extremely courteous, and was able to replace the part on my HVAC Unit. I have had the pleasure of having Chris at my home on three occasions now. First to work to install the two systems I purchased. Second, to perform some routine maintenance and the third was today. He exemplifies all of the qualities of a true professional that you would want on your team if you were a leader within your organization. He not only represents himself well, but also the entire organization at Southeastern Cooling. If you have never had the pleasure of interacting with and using the services of the professionals at Southeastern Cooling you are truly missing out.”

– Richard E.

“James Beynon was very prompt to respond to my request. He was professional and knowledgeable in troubleshooting. He had the AC cooling in no time. A shout-out to James!!”

– Lisa M.

James Beynon returned after 6:00 P.M. and found that our drain line was partially plugged. The system would work correctly until the drain backed up and shut the cooling off. The line would drain down and when checked the line would appear empty. James found the problem, cleared the line and we have our cooling working correctly again.
Thank you, James for the extra concern you show for your costomers.”

– Henry C.

“Response was very quick, as was the remedy! Chris ( Bear ) was very knowledgeable and very professional. We were so impressed that we signed on to become Gold members. South Eastern Cooling for the win! Absolutely fantastic experience! Thank you Chris!”

– Angie M.

“Southeastern Cooling you have the best customer service and more.
My Tech, "James was so polite and Professional. Diagnosed the problem. Discussed Part needed (ordered) and went over repair cost step by step in detail (great)… Several days later for Part installation. Chris came with James these guys were the best. I honestly must say that "James and Chris is the best Techs I have ever dealt with. So Knowledgeable, polite, and professional. Any problem down the road, hope "James is sent back to me for repairs.
Ms. Lucy”

– Lucy Y.

“My heat pump went out on a Friday at 5:00 pm, and on a day that the heat index was 107. In a panic, I called the number and was told to hold for the after-hours person. I spoke with Jason and he told me he would get up with his technician and call me back. He let me know Deon would be on the way shortly. Deon got there and had my unit repaired within 20 minutes. I was thrilled to have air once again. I recommend Southeastern Cooling 100 percent! Jason and Deon both did an amazing job and are so nice.”

– Michelle W.

“James B and JayShawn came to service my AC unit. They were very professional and knowledgeable about their work and my AC system. I was very pleased with the appointment. I have never had an experience with an SEC employee that was not positive and highly professional. I will use them for all my AC needs.”

– Tina D.

“David was super awesome all my service guys have been very wonderful, but David went over the top to find the issue that has been happening on a regular & explain what me and my husband need to do moving forward he couldn’t get to use that weekend it was so overloaded with calls it was going be dark and I am easy to please told him I can wait until Monday. Will take the sacrifice, he personally made sure he serviced me Monday And I am truly blessed and pleased his customers are his first priority. Thanks David our Super Hero Out The Heat”

– Deborah G.

“Thank you for the swift response and service provided to me and my family today. My A/C suddenly stopped working pre- afternoon, due to an electrical glitch, on one of the hottest weekend pre-holiday days. The temperature soared to almost 90 degrees within 2 hrs. ITs came over to verify the issue the same afternoon, even though they were busy with others having similar issues. Thank you for helping me with my sudden AC issues on such short notice. I really appreciate it.🤗”

– C D.

“James B was great went into full details of the issue and it was also fixed in a very timely, time frame. Look forward to him being my service guy again”

– Deborah G.

“Mr. James Beynon was very professional. Explained the steps he was taking to fix my problem. Fixed it in good time. If ever need repairs or system check I wouldn't hesitate to ask for him.”

– Lisa L.

“James Beynon came out and repaired my home AC unit. He was on time and explained his repair and the cost before doing the repair. He was professional and courteous. I will use Southeast Cooling again.”

– Larry R.

“Found the HVAC wasn't working well this morning. Called after lunch to request service. SAME DAY, tech James Beynon arrives. Knows what he's doing, communicates well, got us going fast.”

– Lance B.

“Krystal Restaurant – plugged drain line from ac unit. Tech came out and fixed the problem. Professional, knowledgeable, and great service.”

– Cynthia B.

“My technician, James, was incredibly helpful and knowledgeable. I called at 3 on a Friday and he was here very quickly. It was 85 degrees in my home and he worked on the inside and the outside to get my air conditioner working again. He was very thorough in his search and completed the repair in a timely manner. Plus, he was very personable.”

– Amy H.

“The technitions that completed our project were efficient and informative during the process. Also courteous and left everything cleaned up. Thank you”

– Judith G.

“We are very pleased with the work that Ryan & David performed in repairing our HVAC system. They were very professional and explained why specific repairs were necessary. I will highly recommend your company to neighbors & friends. Thank you for providing such a valuable service.”

– Val H.

“Chris and James came in today for our maintenance appointment. Chris was absolutely wonderful and kept us updated on what they were doing. They found a problem and explained to us what they could do to fix the problem and up front Chris told us exactly how much it would cost. That’s great. It was no guesswork and we knew exactly what I’ll bill will be. Chris and James were very polite, knowledgeable and cleaned up before they left. I rate 5 stars all the way up to the company. Call Southeastern Cooling for all of your HVAC needs!!!”

– Jill S.

“Very satisfied with Chris and James. They were prompt, polite and explained everything in detail. Before beginning the service they advised on the cost and updated it as the service progressed, so there were no surprises. We will continue to use Southeastern Cooling for all our needs.”

– Scott G.

“Mr Scott Tanner was very professional and informative of what my options could be. Also he arrived earlier than the time I was given, which was great!!! He will have to come back in the morning to make sure everything is going the way it's supposed to go!!!”

– Lori B.

“I called to set up a first-time visit for maintenance and replace my old thermostat and spoke with Jessica. I can't remember when I was greeted but such a friendly and professional person taking calls and was impressed right from the start. I got an appointment right away and couldn't believe how quickly they could come out. Much to my surprise they phoned and asked if they could come early. Not long Chris and James were at the back door and they came inside and I explained what I needed, they listened and went right to work. They were very friendly and very professional and appeared very well trained, and the way they went over the jobs they performed with the customer was impressive, I couldn't be more pleased and will definitely call Southeastern Cooling in the future.”

– Clay G.

“Excellent! David was here on time (thank you for your online schedule tool), diagnosed and repaired the problem. This is the second time I have used them and both times have been very satisfied. Will not hesitate to use them again for my electrical and hvac needs!”

– Scott G.

“Chris was a very knowledgeable person that was able to help us understand more information about the issues our a/c was having! Definitely would recommend him!”

– Joni B.

“I’m not here to preach but i got to give GOD praise my house was in 92 degree heat i call a friend of mine whom now i call a angel sent by GOD AND SHE CALL SOUTHEASTERN COMFORD CLUB COOLING THEY SENT ONE OF MOST NICEST YOUNG MAN RIGHTAWAY HIS NAME IS AVERY HE LISTEN TO MY SAD STORY WITH COMPASSION BELIEVE ME IT WAS SO HOT IN HERE I HAVE A 9 YEAR OLD WITH SPECIAL NEEDS THE HEAT REALLY GET HIM BUT THIS YOUNG MAN FIX IT I WILL FOREVER BE GRACEFUL TO MY FRIEND JUDY AND SOUTHEASTERN COOLING AND AVERY YOU CAN TELL HE WAS RAISED BY GOOD PARENTS THANK YOU ALL AND MAY GOD BLESS AND KEEP YOU ALL SAFE FROM ALLL HARM”

– Barbara R.

“First experience when a tree fell on the roof and water came in everywhere, even ac ducts. Came right out and checked. Second experience ac just quit cooling and we called after six and got a repairman out that evening who repaired the unit. Made sure we knew what cost would be before they came. Mark did a great job and was very nice. They are great!”

– Deloris S.

“My thermostat said it was 90 in the house so Mark came by and found the leak and was extremely friendly and efficient in Finding and fixing the problem in no time at all. Even through the heat he didn’t falter he pushed through with a smile and it was extremely appreciated”

– Jessica D.

“Came in from work Tuesday, June 6 2022. Upon entering the house noticed it was extremely warm. The inside unit was running, but the thermostat was on 74 but the temperature was 82. Knew I had a problem. Outside unit was not working. Picked up the phone called southeastern cooling . They said no problem would have a tech coming shortly. The tech who was sent out was named mark. He arrived jumped right on the situation . Found several things wrong pretty quick from things shorted out to bad wires on the unit. Eventually after all the first problems and more checking found the compressor was shot. Could go no further and explained to me that the unit needed to be replaced. This unit was 22 years old! And he said it was not worth the money to repair if. He is the best tech that I have ever dealt with and he is highly knowledgeable on what he is doing. Friendly and very courteous. Your company should be honored to have a tech like Mark. He tried every thing to get it going. Just wore out! Having a new system installed tomorrow From southeastern cooling . My hats off to mark. I have problems down the road, hope he still employed with y’all! And he is sent back to repair my system. Please pass this along to mark! Great company! Wouldn’t use nobody else. Great service! Great folks to deal with! Hats off to all your employees.”

– Ricky W.

“Evan, Dillion and Keevian did an awesome job on installing our new air conditioner and heat pump today. They arrived on time and were very professional. Evan explained everything that would be involved in the job and was very quick to answer any questions or concerns we had. He kept me informed the whole time of all the steps they were taking to insure we had a quality installation.
Quick, Professional and Courteous !! what more can you ask for. Thanks again guys!”

– Sharon R.

“Jacob, Devin and Justin showed up to replace my very worn out and damaged duct work They were very prompt,
professional and knowledgeable They also had parts needed and that was a plus. There is a lot of team work at
Southeastern and everyone is in the loop After they had replaced everything and I turned the system on I could feel
air Coming into the house and there wasn't any dust. Most of my heat and air was going under the house After a
couple of days of use I checked my electricity use and it was down by 50% I know it is still fairly cool and the summer
will bring higher bills but not as much as it was I actually have heat and air and am so happy So many thanks to Jacob, Devin and Justin
for making life better NOTE: I got the metal duct work instead of the plastic accordian type just so everyone knows they do install
the metal and it is insulated”

– Evelyn L.

“Fast and great service, had a new heat pump installed. When the guys got to our house, everyone knew what his job was and got it done. Jason your guys were great.”

– Steve J.

“As always, very impressed with the timeliness, professionalism & overall attention from the staff. Placed a call for my in-laws who were having thermostat issues and Chris was out there within a couple of hours. He had the problem assessed and corrected within a very short amount of time. He then took time to explain things, asked if there were any questions and then cleaned up. Jason Harris and team are amazing!”

– Josh S.

“Fantastic! I could not be more pleased with their professionalism, courtesy, competence, and desire to please. A few days ago on July 1, 2020, I went into their Dothan office and talked with Jason (vice president) about replacing the heat pump system in my home. I was highly impressed by his informative explanations; before leaving the office I had purchased a 3.5 Ton, American Standard (TRANE) heat pump system. First thing monday after the July 4th weekend, the installation mechanics were here removing, and installing the new system. Immediately when first hearing the new system run I realized that the air handler fan was blowing way too hard and creating way too much noise. I immediately called called Jason and expressed my concerns. Jason said we will be right out after the holiday weekend. WOW! 8:00 on Monday; there was (3) trucks in my driveway, and 5 or 6 Mechanics checking things out. It is amazing how they methodically analyzed and tuned this system for quietness, and efficiency. I am so glad I went with Southeastern Cooling, Inc. in Dothan, Alabama”

– ROBERT K.

“Most amazing company I have ever dealt with! From the owner to the technicians, and everyone in between, all have the perfect balance between being professional and personable. The mini split I chose ended up with some issues, but they went the extra mile to get it all resolved, even to the extent of installing a new and better brand. I couldn’t be happier, and highly recommend Southeastern for any and all cooling / heating needs. Thanks y’all!!!”

– C. Posik